Refund Policy – Neon World
At Neon World, we offer a 30-day return policy for select neon signs. This policy does not apply to custom products, which are uniquely made and non-refundable.
Eligibility
Items must be unused, in original packaging, with proof of purchase
Returns apply only to full-priced items (not discounted or promotional stock)
Return Process
Contact us at info@neonworld.ae to initiate a return
We will send return instructions and a shipping label
Returns sent without prior approval will not be accepted
Warranty and Faulty Items
24-Month Guarantee: Covers internal faults for up to 2 years
Defective Items: Report within 7 days of delivery with photo/video evidence
Custom and Handcrafted Items
Custom Orders are non-refundable, but you may request modifications within 4 hours of purchase
Slight color/shape variations due to handcrafted production are normal and not defects
Import Fees & Duties
International orders may be subject to customs fees, taxes, or duties payable by the customer
Non-Returnable Items
Perishable goods, personal care items, flammables, gift cards, and sale items are excluded
Damages and Disputes
Damaged items must be reported within 24 hours with documentation
Inspection must be allowed by the seller upon report of defect or damage
Claims submitted later than 48 hours after delivery may not be accepted
Refunds
Once your return is received and inspected, you will be notified of approval. Approved refunds will be issued to the original payment method within 10 business days.
Contact Us
If you have questions about returns or refunds, email us at: info@neonworld.ae
We’re here to help you and ensure your neon sign experience is flawless.
