Privacy Policy – Neon World

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from neonworld.ae.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, we collect data on how you interact with the Site (pages visited, search terms, referring websites, etc.). This data is referred to as Device Information.

We collect Device Information using technologies such as:

• Cookies – Small data files that often include an anonymous identifier

• Log files – Track actions on the Site including IP, browser, and timestamps

• Web beacons / tags / pixels – Record browsing behaviour on the Site

We also use a geolocation service to determine your location for currency conversion. By using our Site, you agree to allow third parties to process your IP address for this purpose. This information is stored temporarily in a session cookie that is cleared when your browser is closed.

When you submit an inquiry, request a quote, or make a purchase, we collect additional information such as your name, email address, phone number, shipping address, billing address, and payment details. This is referred to as Order Information.

How We Use Your Information

We use Order Information to:

• Process and fulfill your orders

• Communicate with you regarding quotes, confirmations, and updates

• Screen for potential fraud or risks

• Provide you with promotional offers in line with your preferences

We use Device Information to:

• Monitor for security risks or fraudulent behaviour

• Optimize website functionality and user experience

• Analyze the effectiveness of marketing campaigns

Communication and SMS Consent

By subscribing to text notifications, you agree to receive automated marketing messages from Neon World. Message frequency varies. Consent is not a condition for purchase. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Sharing Your Information

We may share your Personal Information with trusted third parties to help us operate our website and process your data. These include:

• Google Analytics – Website analytics and behaviour tracking

• Meta (Facebook/Instagram) – Ad delivery and retargeting

We may also share your information if required by law, legal process, or to protect our rights.

You can opt out of targeted advertising:

• Facebook: facebook.com/settings/?tab=ads

• Google: google.com/settings/ads

• Bing: bingads.microsoft.com

Your Rights (EU / EEA Residents)

If you are a resident of the EU or EEA, you have the right to:

• Access the personal information we hold about you

• Request correction, update, or deletion of your data

We process your data to fulfill contracts (e.g. orders) and for legitimate business interests. Please note that your information may be transferred outside of Europe, including to servers in the UAE or the United States.

Data Retention

We retain your Order Information for internal records unless you request deletion.

Changes

We may periodically update this Privacy Policy. Any updates will be posted here.

Contact Us

For questions about our Privacy Policy or to exercise your data rights, contact us:

Email: info@neonworld.ae
Company: Neon World – Dubai, UAE